Tag Archives: consumermatters

An Air Canada customer is sharing her travel nightmare with the airline after she says she was charged twice for a round trip. “They don’t even have the heart to listen to me,” said Cristhel Fernandez. “I don’t have the extra money to pay that off.” Back in May, the …

Some cybersecurity experts are warning the public about several sophisticated Canada Revenue Agency (CRA) scams already circulating well ahead of tax season. “This year’s crop to me is even more concerning in that they seem to be more accurate, no spelling mistakes, no grammatical errors. They look very legitimate and …

If you are in the market for a used vehicle, some auto industry experts are advising to wait until later in the year to make your purchase. “The cars that dealers have on their lots now that are used, they would have bought them when we had much higher used …

An Air Canada customer says he’s angry and frustrated by the lack of effort by the airline to retrieve his lost luggage after he tracked it down using an Apple AirTag. “You feel helpless like there is nothing you can do,” Paul Kliffer said. After hearing numerous reports of airlines …

The Canadian Transportation Agency (CTA) – an independent, quasi-judicial tribunal and regulator is coming under fire for its ineffectiveness and lack of enforcement when it comes to punishing airlines for denying compensation to impacted air passengers. “Right now the process puts the burden on the Canadian consumer that’s got a …