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Wildfire misinformation on social media platforms has created confusion and panic for evacuees and tourists in the Northwest Territories and B.C., some say.
Adam Archibald is a Yellowknife resident who was evacuated last week due to wildfires threatening the city. He said he was at a mine in a remote community when he got the evacuation order, and that’s when he noticed the misinformation online.
According to Archibald, someone posted a map in a local Facebook group saying the fires were 10 kilometeres away from the city. He then went onto NASA’s wildfire tracker, which said the fires were actually 22 kilometres away from the city at the time.
“It definitely caused a bit of panic,” he told Global News. “Most of the city was getting their news off (this Facebook group) and just spreading gossip, misinformation and chaos.
“I was hearing lots of rumours. People were saying that it could be within the city in a couple of days … It was pretty chaotic and we weren’t getting informed properly.”
Archibald said he posted in the Facebook group to try and correct the misinformation. However, Meta’s news ban for Canadian users meant he couldn’t share links to credible news organizations such as Cabin Radio.
“It was a mix of emotions. There’s definitely some anger in there where I couldn’t tell people what was going on and they were questioning what you were saying,” he said.
“I’m not a reputable news feed or an expert by any means, but I’m going after information that’s provided and covered on the radio to keep everyone informed.
“People are misunderstanding what they’re seeing.”
Misinformation isn’t just confusing evacuees in Yellowknife.
Sarah Gail is an Edmonton resident who traveled to Kelowna before the wildfire situation intensified in the Central Interior. When communities in Kelowna were put on evacuation alerts and orders, she didn’t know what to do because of conflicting messaging from residents.
Gail said she was told by someone that Highway 97 North was closed to tourist traffic on Friday. She said she was also told B.C. RCMP officers were checking vehicles to see if they were travelling for essential purposes. This led her to stay in the city, but she said she could have left earlier.
She is now traveling back to Edmonton on Highway 97 South, which is more than a 10-hour drive.
“We searched for information but all the information we found was 10 hours old … We couldn’t find anything within a timeframe for us to know what’s going on,” Gail told Global News. “Ten hours is a long time to not have any up-to-date information.”
Government officials are now urging everyone to share accurate and factual information on social media from trusted sources, such as government websites and social media pages.
Last Wednesday, Yellowknife Mayor Rebecca Alty urged residents to only share reliable and accurate information. The Government of Northwest Territories website will be updated with evacuation information, she said.
“This is an incredibly difficult time for everyone. Please look out for each other when you can,” Alty said at Wednesday’s news conference.
Mike Westwick, a fire information officer with the Government of the Northwest Territories, said crews are taking advantage of the fact that most communities in the territory are small. Fire information officers are getting involved with their local communities and are active on social media replying to comments online.
Westwick said a lot of misinformation is being amplified because people are scared and stressed about the wildfires. According to Westwick, 65 per cent of territorial residents have been or have experienced an evacuation.
Radio has become an important tool to relay accurate information this wildfire season, especially for remote communities where internet connection may be limited, he said.
“It’s about being available and acknowledging the anxiety people are facing … The mental stress can’t be overstated,” he told Global News.
“We all need to be kind to each other. People are going through trauma.”
Sarah Budd, communications and engagement lead for B.C. Wildfire, urged tourists and residents to seek accurate and truthful information before amplifying posts online.
“There is a wealth of information being put out directly from the B.C. Wildfire Service and our partners, like Drive B.C. They are a great source and will have the most up-to-date information,” she told Global News.
“If you’re seeing something and you don’t know if it’s true, go to that trusted source and check there before you share.”
Budd also urged people to not spread disinformation about wildfires. Disinformation is false information that is deliberately intended to mislead, according to a definition by the American Psychological Association.
A wildfire that is determined to be “human-caused” does not mean it is arson, Budd said.
“The bulk of our fires this year have been lightning-caused fires. When they’re human-caused, usually that’s an accident. That can be from a camp fire or from industrial or from ATV’s,” Budd explained.
Westwick said it’s important to list out how all the fires were started and why the fires are threatening communities. But he added it’s important to speak to community members empathetically and compassionately.
“It’s important to relate to people and speak from a human place,” he said. “You have to tell them why this is happening.”
© 2023 Global News, a division of Corus Entertainment Inc.