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WestJet planes are back in the air, and schedules are returning to normal, after the aircraft engineer strike cancelled thousands of flights over the busy Canada Day long weekend. But passengers who had been scheduled to fly are now trying to recoup some of the out-of-pocket costs incurred because of …
Read More »Scarborough RT train service suspended after derailment injures passengers – Toronto
Service on the Scarborough Rapid Transit train line in Toronto will be suspended indefinitely pending an investigation after several people were injured during a train derailment. “As previously mentioned, Line 3 SRT will be replaced by dozens of buses for frequent service until it is safe for us to resume …
Read More »‘The process puts the burden on the Canadian consumer’: Why passengers continue to battle the airlines
The Canadian Transportation Agency (CTA) – an independent, quasi-judicial tribunal and regulator is coming under fire for its ineffectiveness and lack of enforcement when it comes to punishing airlines for denying compensation to impacted air passengers. “Right now the process puts the burden on the Canadian consumer that’s got a …
Read More »Canadian Sunwing passengers stranded in Mexico for 5 days with ‘no communication’
As hundreds of Canadians scramble to get home after their Sunwing flights from Mexico were cancelled last week, a passengers’ rights advocate says stranded travellers should consider legal action if they aren’t compensated by the airline. As of Sunday, hundreds of Canadian travellers were stuck in Cancun, Mexico after Sunwing …
Read More »Hovercraft service plans to take passengers between Toronto and Niagara in 30 minutes
A new hovercraft service could cut travel time between Toronto and the Niagara Region down to 30 minutes. Hoverlink Ontario Inc. announced that they have entered the final stage of approval to introduce a high-speed hovercraft service to the Golden Horseshoe. The first of its kind in North America. With …
Read More »Air passengers losing patience with enforcement agency as backlog of complaints balloons
Canadians whose travel plans have been derailed by flight delays or cancellations say they’re losing patience with the agency responsible for enforcing compensation rules. The Canadian Transportation Agency (CTA) — a quasi-judicial tribunal and regulator tasked with settling disputes between airlines and customers — has been dealing with a backlog …
Read More »Winnipeg-bound passengers given mats, left to sleep on floor at Toronto Pearson airport
After several flight delays, passengers flying out of Toronto’s Pearson airport were given mats and left to sleep on the floor when their flights to Winnipeg were eventually cancelled — and many said the airline didn’t offer proper accommodations at all. Fatima Sherefa, 17, was flying back from a trip to Ann Arbor, Mich. She was told …
Read More »More Air Canada, WestJet passengers baffled by reasons for denied compensation
For Scott Aalgaard, it doesn’t add up. On the morning of July 5, Air Canada informed Aalgaard by email his flight that day from Toronto to Hartford, Conn., had been delayed due to “an unforeseen maintenance issue.” That afternoon, the reason had changed to either “staffing constraints” or “health and …
Read More »Transgender advocates call out WestJet for forcing passengers to identify as male or female
Transgender advocates across Canada are calling out national airline WestJet for not allowing people to choose X as a gender, instead of male or female, when booking flights. They say WestJet is violating their human rights. “It is a legal gender marker in our laws, it’s a violation of the Charter [of Rights …
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