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A frequent West Kelowna, B.C., flyer is pushing for Air Canada to change its pet policy after the airline told him he couldn’t fly with his small dog, even with the proper carrier. The traveller says Air Canada is inconsistent with its policy, as he was able to get on …
Read More »Lynx Air not the 1st low-cost airline to shut down. Why many have failed
Lynx Air ceased to fly this week, the latest in a long line of discount carriers to bite the departures dust — brought down in part by stiff competition, high fees and Canada’s vast geography. Lynx, which filed for creditor protection Thursday, marks at least the eighth budget airline to …
Read More »Air Canada customer outraged after charged twice on credit card for airline tickets
An Air Canada customer is sharing her travel nightmare with the airline after she says she was charged twice for a round trip. “They don’t even have the heart to listen to me,” said Cristhel Fernandez. “I don’t have the extra money to pay that off.” Back in May, the …
Read More »Air Canada flights delayed as airline faces 2nd technical issue in a week
Descrease article font size Increase article font size Air Canada says a technical issue is delaying flights across its network on Thursday. The airline said in a statement to Global News that it is continuing to operate flights “at a reduced rate.” Air Canada flagged a “temporary technical issue” with …
Read More »Airline execs, transport minister to be grilled by MPs over travel chaos: what to expect – National
Canada’s transport minister and executives of the country’s major airlines, including Sunwing, will face questioning from lawmakers on Thursday over the chaos faced by travellers over the winter holidays. The House of Commons Transport, Infrastructure and Communities committee is probing the lengthy travel delays and the treatment of thousands of …
Read More »Air Canada customer battles airline after AirTag tracks missing bag stuck over 8,000 km away
An Air Canada customer says he’s angry and frustrated by the lack of effort by the airline to retrieve his lost luggage after he tracked it down using an Apple AirTag. “You feel helpless like there is nothing you can do,” Paul Kliffer said. After hearing numerous reports of airlines …
Read More »What led to holiday travel delays? Sunwing, airline execs set to face committee – National
MPs will hear testimony from Sunwing and other airline executives on Thursday in a highly anticipated committee meeting probing recent holiday travel delays. Members of the House of Commons Transport, Infrastructure and Communities committee will meet on Jan. 12 to hear from not only the airline executives, but airport authorities, …
Read More »WestJet customers raise privacy concerns after ‘technical issue’ with airline app
WestJet said it’s investigating after a “technical issue” with the airline’s app Wednesday afternoon allowed some users to see the personal data of other customers. Several people told CBC News they could see profile information of other users which included phone numbers, home addresses, dates of birth, email addresses, WestJet dollar and …
Read More »Despite turbulent airline travel this summer, widespread hiring continues for flight attendants
For many Canadians travelling by air this summer, navigating chaotic airports, airline cancellations and delays is daunting, but for flight attendants, it’s their everyday working reality. Part of their job these days is hearing all about those issues from passengers. “They’re on the plane with the passengers, so it’s a captive …
Read More »How this man fought for $5,200 after a travel agency spent his airline vouchers — on other clients
Surinderpal Gill trusted the travel agency where he bought tickets for a family trip to India two years ago. But then he found himself out more than $5,200 and his trust broken. Last June, Air Canada sent All Link Travel, based in Toronto, three vouchers to compensate Gill for return flights that were cancelled …
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